Team Leader ( Cruiseabout )- Sunshine Coast, QLD
Core
Lead a team of travel agents in a retail store environment, managing cruise bookings, sales targets, and customer inquiries.
Role type
Senior IC travel operations team leader
Builds
Cruise packages and travel itineraries for retail customers
Domain
Travel industry, Cruise sector
Deliverable
product features
Required skills
Team leadership, Quoting and booking management, Sales target achievement, Customer service, Upselling and cross-selling, GDS proficiency, Product knowledge management
Preferred skills
Retail or wholesale experience in Cruise or Travel Industry, Detail-oriented problem-solving, Ability to thrive under pressure
Technologies
GDS
Responsibilities
Quoting, booking and invoicing cruise bookings and packages; Ensure KPIs are met and exceed monthly sales targets; Support and handle walk-in, email & telephone enquiries; Maximise sales opportunities by upselling & cross-selling; Monitor and action all relevant mailboxes daily; Maintain accurate and comprehensive product information
Seniority
Senior, hands-on IC