Travel Operations Manager | Remote | Luxury Travel Leadership
Core
Lead shift-level operations for a luxury travel concierge service, managing client bookings, ticketing, and trip fulfillment for founders and executives.
Role type
Senior Operations Manager (Luxury Travel)
Builds
Premium travel itineraries, first-class flight bookings, and white-glove concierge services
Domain
Luxury Travel & Hospitality
Required skills
Luxury travel operations, Team leadership, Sabre proficiency, Process improvement, Data analysis, Crisis management
Preferred skills
International business class booking, Remote team management, CRM/Workflow tools, SOP development
Technologies
Sabre, Asana, Periskope, Stripe
Responsibilities
Manage 3–4 Team Leads across concierge functions, Direct real-time client-facing operations and resolve escalations, Ensure 95%+ SLA adherence and 98%+ data accuracy, Submit monthly documented process improvements, Handle VIP clients and high-complexity situations, Collaborate with Product and Operations to scale systems
Seniority
Senior, hands-on IC with leadership responsibilities