Product Operations Lead, Booking Platform (Cruise)
Core
Own the operational foundation of Fora's cruise business, managing group inventory, booking accuracy, supplier workflows, and commission integrity while launching booking technology.
Role type
Senior IC product operations lead (cruise)
Builds
Scalable operational processes and booking technology for travel advisors
Domain
Travel industry + cruise operations + AI automation
Required skills
Cruise operations expertise, SQL, workflow automation, SOP creation, root-cause analysis, engineering ticketing, data dashboarding
Preferred skills
GDS systems, supplier APIs, travel distribution technology, support team onboarding
Technologies
n8n, Zapier, SQL, GDS, supplier APIs
Responsibilities
Manage group inventory and booking quality; Automate operational processes for cross-border selling; Develop scalable HQ inventory management; Improve booking conversion and reduce friction; Establish operational standards and metrics; Partner with Product, Engineering, and Support teams
Seniority
Senior, hands-on IC