Travel Operations Manager | Remote | Luxury Travel Leadership
Core
Lead shift-level operations for a luxury travel concierge service, managing client bookings, ticketing, and trip fulfillment for founders, investors, and executives.
Role type
Senior IC Travel Operations Manager (Luxury Concierge)
Builds
End-to-end international business and first-class travel itineraries for high-net-worth clients
Domain
Luxury Travel / High-Touch Concierge Services
Required skills
Luxury travel operations, Team leadership (3-4 leads), Sabre GDS proficiency, Process improvement, Data-driven decision making, Crisis management
Preferred skills
International business/first-class booking experience, Remote team management, Workflow/CRM tools (Asana, Periskope)
Technologies
Sabre, Asana, Periskope, Stripe
Responsibilities
Manage 3–4 Team Leads across concierge functions; Direct real-time client-facing operations and resolve escalations; Ensure 95%+ SLA adherence and 98%+ data accuracy; Submit documented process improvements monthly; Handle VIP clients and high-complexity situations
Seniority
Senior, hands-on IC
