Client Services Manager
Core
Managing employer relationships and driving employee engagement for a novated leasing program.
Role type
Senior Account Manager (Client Services)
Builds
Employer retention and employee participation in novated leasing programs
Domain
Financial services / Automotive finance / Novated leasing
Deliverable
client delivery
Required skills
Employer relationship management, stakeholder management, account growth strategy, client onboarding, engagement planning, CRM management, problem-solving, commercial awareness
Preferred skills
Experience with HR/Payroll/Finance stakeholders, Microsoft Office proficiency
Responsibilities
Own day-to-day relationships with allocated employer clients, lead onboarding of new employer programs, develop engagement plans for key accounts, coordinate employee communications and promotional campaigns, monitor participation and conversion metrics, resolve escalated client issues, report performance to the CEO
Seniority
Senior, hands-on IC
