Desktop Support Officer - Education
Core
Provide onsite technical support to customers in the Education Sector, ensuring smooth daily operations of their technology devices and systems.
Role type
Desktop Support Officer
Builds
Customer operations continuity and technical stability for education clients
Domain
Education sector IT support
Deliverable
client delivery
Required skills
troubleshooting hardware and software, liaising with external vendors, documenting procedures, collaborating with specialist teams
Preferred skills
learning new technology solutions, adapting to unusual scheduling circumstances
Technologies
Macs, PCs, tablets, server systems, network infrastructure, voice platforms
Responsibilities
Ensure smooth day-to-day operations of customer technology; identify and resolve technical issues with computers and devices; collaborate with peers to develop efficient processes; maintain up-to-date documentation and procedures; coordinate with external 3rd party organizations.
Seniority
Individual Contributor