IT Support Specialist - Onsite
Core
Onsite IT support specialist providing technical assistance, device repair, and system maintenance for faculty, administrators, and students in an educational setting.
Role type
Onsite IT Support Specialist
Builds
Classroom technologies, user accounts, and enterprise client/server relationships
Domain
Education
Required skills
Active Directory, Office 365, Google Workspace, Windows 10, macOS, Chromebook, hardware repair, ticketing system management, user account creation, password reset, vendor relationship management
Preferred skills
Technology certification, associate or bachelor's degree in computer science, customer service mindset, analytical problem-solving, written and verbal communication, stress management, independent work
Technologies
Active Directory, macOS, Office 365, Windows, Hardware
Responsibilities
Resolve technical support issues via ticketing system, diagnose and repair PCs/printers/projectors/tablets, manage enterprise client/server relationships, assist with special projects, create user accounts and reset passwords, log work and create documentation, provide professional development training, manage vendor relationships and equipment purchases
Seniority
Individual Contributor, entry to mid-level