IT Service Desk Level 1 & 2
On-site
Core
Providing IT support and infrastructure setup for small and medium-sized businesses, including hardware/software configuration and ISP coordination.
Role type
IT Service Desk Level 1 & 2
Builds
IT infrastructure and support services for SMB clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows network support, customer service, problem diagnostics, change management workflow, client communication
Preferred skills
MSP help desk experience
Technologies
Windows, ISP tools
Responsibilities
Resolve first-contact issues, deliver customer service, follow up cases to completion, perform diagnostics to initiate workflows, visit clients onsite
Seniority
Mid-level, hands-on IC