Service Desk Analyst
Core
Primary contact for IT incidents and service requests, diagnosing and resolving hardware, software, network, and business application issues for a cross-platform media organization.
Role type
IT Service Desk Analyst
Builds
Reliable, secure, and continuously improving IT services
Domain
Media & Entertainment
Required skills
ITIL-aligned service desk experience, IT service management tools, Microsoft technologies (Windows, Microsoft 365, Active Directory, Exchange, SharePoint), hardware/software/network troubleshooting, root cause analysis
Preferred skills
None stated
Technologies
Cisco devices, endpoint protection, wired and wireless networks
Responsibilities
Log, assess, prioritize, and progress IT incidents and service requests; Diagnose and resolve hardware, software, network, access, and business application issues; Install, configure, maintain, and upgrade workstations, operating systems, software, and network equipment; Support secure remote access and cybersecurity controls
Seniority
Individual Contributor
