Associate Field Engineer
Core
Entry-level technical role supporting customers with AI/ML platform implementation, optimization, and troubleshooting while collaborating on product feedback.
Role type
Associate Field Engineer (Customer Success & Solutions Engineering)
Builds
Customer success tooling, support automation processes, and product integrations
Domain
AI/ML infrastructure, vector databases, and cloud platforms
Deliverable
client delivery
Required skills
API understanding, cloud infrastructure knowledge, data pipeline familiarity, embedding concepts, similarity search, RAG, Python, JavaScript
Preferred skills
Datadog, AWS, GCP, Azure
Responsibilities
Serve as technical point of contact for customers from evaluation to production, troubleshoot complex issues, build monitoring resources, partner with Sales on technical discovery and demos, contribute to product tooling and documentation
Seniority
Entry level, new grad/early career
