Customer Success Manager, Industrials
Core
Own customer relationships, revenue, and outcomes for industrial manufacturing clients by acting as a trusted advisor to their engineering and operations teams.
Role type
Senior Customer Success Manager (Industrial Manufacturing)
Builds
Lumafield's industrial CT scanning and computer vision analysis platform for manufacturing quality control and root cause analysis.
Domain
Industrial manufacturing / Advanced manufacturing technology
Deliverable
client delivery
Required skills
Account management, technical consulting, project management, ROI analysis, churn mitigation, upsell/cross-sell strategy, process improvement, executive presentation, contract management
Preferred skills
MBA, Program Management
Technologies
Industrial CT scanning, Computer vision, Web-based collaboration platforms
Responsibilities
Partner with customer engineering and operations teams to improve quality control and accelerate root cause analysis; Project manage delivery and adoption of technical solutions; Identify and quantify business impact and ROI; Proactively manage renewals and mitigate churn risk; Uncover upsell and new use case opportunities; Build and scale internal processes and best practices.