Technical Account Manager - Europe
Core
Act as the primary technical and commercial advisor for a portfolio of key clients in the US, driving product adoption, resolving technical challenges, and expanding account value.
Role type
Senior Technical Account Manager (B2B SaaS)
Builds
AI-driven TV metadata solutions (EPG, content enrichment) for broadcasters, streaming platforms, and telecom operators
Domain
Media technology / Data solutions
Deliverable
client delivery
Required skills
client relationship management, technical troubleshooting, upselling/cross-selling, account health monitoring, cross-functional coordination, documentation
Preferred skills
autonomy across time zones, proactive risk management, product trend awareness
Technologies
TV metadata systems, EPG data, content enrichment platforms
Responsibilities
Own client relationships as the main contact; guide clients on optimizing data solutions; identify and execute growth opportunities; monitor account health and risks; coordinate with Product/Engineering for issue resolution; document interactions and account plans.
Seniority
Senior, hands-on IC