Customer Success - Central Eastern Europe
Core
Partner with enterprise customers in Central and Eastern Europe to drive adoption of ElevenLabs' AI voice, creative, and agent platforms.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer success for AI voice and agent platforms
Domain
AI/ML, Voice Technology, SaaS
Deliverable
client delivery
Required skills
B2B SaaS account management, revenue quota ownership, cross-sell/upsell execution, CEE market landscape knowledge, AI agent deployment, API/SDK navigation, technical problem-solving, data analysis
Preferred skills
Builder mindset, experience with complex technical products
Technologies
ElevenLabs platform, AI agents, APIs, SDKs
Responsibilities
Administer onboarding and enablement for enterprise accounts, analyze product usage to identify friction points, drive renewals and upsells, partner with Sales and Engineering to ensure technical success
Seniority
Senior, hands-on IC