12761 - UKG Ready Customer Support Specialist - WFH
Core
Provide expert-level support for UKG Ready HR Core and Benefits Administration modules, including system configuration, plan setup, and troubleshooting.
Role type
Customer Support Specialist (HRIS/Benefits)
Builds
HRIS functionality, benefit plan configurations, and reporting for client organizations
Domain
HR Technology / Human Capital Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
UKG Ready expertise, HR operations knowledge, benefits administration, system configuration, troubleshooting, reporting, workflow management
Preferred skills
Microsoft Office proficiency, process improvement, cross-functional collaboration
Technologies
UKG Ready, Microsoft Office (Outlook, Teams, Excel, PowerPoint)
Responsibilities
Review and resolve client tickets regarding HR and Benefits modules; Configure benefit plans (medical, dental, vision, 401k); Troubleshoot system issues and update workflows; Provide training and documentation to clients; Collaborate with Payroll and Implementation teams
Seniority
Mid-level, hands-on IC