Customer Engagement Partner
Core
Develop and maintain customer service reports and manage day-to-day communications with customers to support mining, utilities, and heavy industries business areas.
Role type
Customer Engagement Partner
Builds
Customer service reports and daily customer communications
Domain
Mining, utilities, and heavy industries
Deliverable
dashboards & analysis
Required skills
ERP systems, order management systems, customer order issue resolution, multi-tasking, Microsoft Office
Responsibilities
Develop customer service reports, maintain daily communications with customers, consult and influence based on customer interactions and data analysis, proactively follow up on customer order issues to ensure resolution and satisfaction
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