Customer Service Consultant (MLM Wellness)
Core
Serve as a Business Partner support position empowering independent distributors in the ANZ region with expert guidance on product lines and compensation plans.
Role type
Senior IC customer service consultant (MLM wellness)
Builds
Product orders, upsell/cross-sell opportunities, and distributor business growth
Domain
Direct selling / Multi-Level Marketing (MLM) / Wellness
Deliverable
client delivery
Required skills
Multi-channel support expertise, product portfolio knowledge, compensation plan expertise, policy adherence, sales growth strategies, complex problem resolution, data tracking
Preferred skills
Upselling and cross-selling techniques, relationship building, KPI management
Responsibilities
Provide multi-channel support (Phone, Email, Chat) to Brand Partners, Act as a Subject Matter Expert on products and compensation plans, Proactively generate and process new product orders, Identify opportunities to upsell and cross-sell products, Resolve complex challenges including returns and refunds, Maintain meticulous records and internal tracking