MSP Partner Success Manager
Core
Drive post-sales success, onboarding, expansion, and training for Managed Service Provider (MSP) partners to maximize adoption of AI-driven email security solutions.
Role type
Senior IC Partner Success Manager
Builds
MSP partner growth and client protection via email security platform
Domain
Cybersecurity / Email Security / SaaS (via careerplan.io/jobs/1A-007-26-F6F-msp-partner-success-manager-at-ironscales)
Deliverable
production ML models
Required skills
Post-sales account management, SaaS partner ecosystem experience, sales (upsell/cross-sell), technical training, pipeline management, strategic relationship building
Preferred skills
Cybersecurity vendor experience, MSP/VAR background, presentation skills
Technologies
AI-driven email security platforms, phishing simulation tools, remediation tools
Responsibilities
Lead end-to-end onboarding for new MSPs; drive expansion and upsell opportunities; deliver tailored training programs; act as primary post-sales point of contact; monitor usage metrics and recommend optimizations; serve as feedback loop to product team
Seniority
Mid-Senior, hands-on IC