Onsite Support Techniker (m/w/d)
Core
VIP Support Specialist providing direct onsite technical support to a defined group of high-priority users with strict availability and service quality requirements.
Role type
Senior IC IT Support Technician (VIP)
Builds
Ensures rapid restoration of work capability for VIP users via direct onsite assistance and coordination.
Domain
IT Service Management / Enterprise Support
Deliverable
client delivery
Required skills
Client hardware & End-User Services, Windows 10, iOS/Android, Microsoft 365, Print systems, Video conferencing solutions, Troubleshooting, System installation & configuration, Ticketing systems
Preferred skills
ITIL Foundation certification
Technologies
Windows 10, iOS, Android, Microsoft 365, Teams, SharePoint
Responsibilities
Direct onsite support of VIP users on all endpoint devices including Apple devices, Coordinate and escalate issues to 2nd-level support or external vendors, Install and configure IT systems in network environments, Perform fault analysis and systematic troubleshooting, Document activities in the trouble-ticket system, Coordinate colleagues for rapid problem resolution
Seniority
Mid-level, hands-on IC