Technischer Innendienst/ Kundensupport (m/w/d)
Core
Technical indoor service and customer support role handling order processing, technical ticket support, and coordination for field technicians in the security industry.
Role type
Technical indoor service / customer support specialist
Builds
Order processing, technical documentation, and coordination for field service teams
Domain
Security technology / IT infrastructure
Required skills
Order processing, technical ticket support, scheduling coordination, ERP system management, technical documentation, field technician coordination
Preferred skills
Basic knowledge of security, IP, and network technology, experience in technical indoor/outdoor service or dispatching (via careerplan.io/jobs/1974349-technischer-innendienst-kundensupport-mwd-at-180-sicherheit-gmbh)
Technologies
ERP systems
Responsibilities
Process orders (pre- and post-installation), handle technical customer support tickets, act as technical contact for emergency call center, coordinate field service schedules, support technical management, maintain technical documentation
Seniority
Entry to Mid-level, hands-on IC