Customer Service Representative
Core
Main point of contact for customers, managing order processing, accuracy, and status updates to ensure commitments are met.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and production scheduling coordination (via careerplan.io/jobs/4332495009-customer-service-representative-at-oldcastlebuildingenvelope)
Domain
Manufacturing / Distribution
Required skills
Order processing, ERP system proficiency, problem-solving, analytical skills, communication, organizational planning, relationship building
Preferred skills
Safety-first mindset, process improvement curiosity, growth mindset, computer proficiency (Excel, Word, Outlook)
Responsibilities
Receive and process orders, review sales orders for accuracy, maintain order changes, provide order status updates, resolve scheduling issues, collaborate with scheduling team
Seniority
Mid-level, hands-on IC