Technical Support Engineering App Services Dev
Core
Provide technical support and proactive advice for Azure App Services customers, solving issues via phone and web while creating self-help assets.
Role type
Senior Technical Support Engineer (Cloud Platform)
Builds
Customer support experience, troubleshooting workflows, and self-help documentation for Azure App Services.
Domain
Cloud Computing / SaaS
Deliverable
client delivery
Required skills
Azure App Services troubleshooting, .NET Core/ASP.NET/Java/Node.js/Python/PHP/Ruby debugging, log analysis, networking fundamentals, HTTP/S protocols, Windows/Linux web application support, incident management, technical mentoring.
Preferred skills
CMS platforms (WordPress/Joomla/Drupal), front-end technologies (HTML/CSS/JavaScript), AZ 900/AI 900 certification, experience with large geographically distributed enterprise environments.
Technologies
Azure App Services, Azure Functions, Web Apps, Docker, IIS, .NET Core, ASP.NET, Java, Node.js, Python, PHP, Ruby, WordPress, Joomla, Drupal, Fiddler, Wireshark.
Responsibilities
Troubleshoot and resolve customer technical issues on phone and web, create and maintain incident management requests, develop troubleshooting guides and self-help assets, mentor new hires and colleagues, collaborate with engineering teams, conduct technical interviews.
Seniority
Senior, hands-on IC with leadership potential
