Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, aligning Customer Success Plans with account priorities.
Role type
Customer Success Account Manager
Builds
Customer Success Plans (CSPs), bookable programs of work, and customer-facing program reviews
Domain
Automotive industry, Customer Success, Solution Delivery
Deliverable
client delivery
Required skills
Customer relationship management, Program planning and delivery, Retention and churn analysis, Requirements engineering, Stakeholder engagement, Account plan alignment
Preferred skills
Experience in customer-facing consulting, Portfolio management, Practice management
Technologies
None stated
Responsibilities
Support foundational relationships with key customer stakeholders and technical professionals, Align with the account team to link Customer Success Plans with account plan priorities, Support the delivery of program planning and customer-facing program reviews, Prioritize engagements and address agreed-upon customer outcomes, Identify potential retention issues within the customer portfolio, Translate customer business objectives into clearly defined deliverables