Customer and Partner Engagement Manager
Core
Manage executive-sponsored accounts, coordinate high-level customer and partner engagements, and drive resolution of escalated issues for senior leaders.
Role type
Senior Customer and Partner Engagement Manager
Builds
Strategic engagement plans and executive support for key accounts
Domain
Technology / Enterprise Services
Deliverable
client delivery
Required skills
Program management, stakeholder management, strategic planning, issue resolution, executive communication, cross-functional coordination, risk management, work planning, business outcome translation, independent operation
Preferred skills
Experience in product marketing, sales strategy, or customer-facing roles
Technologies
N/A
Responsibilities
Establish triage processes for prioritizing engagements, develop engagement plans with objectives and success measures, coordinate resolution of escalated customer issues, synthesize information for senior leaders, orchestrate technical resources for engineering issues, prepare executives for site visits and meetings, drive post-engagement actions and communications
Seniority
Senior, hands-on IC