Technical Program Manager - Strategic Customer Engagement
Core
Analyze customer demand and opportunity pipelines to identify capacity risks and lead complex capacity-related customer engagements.
Role type
Senior Technical Program Manager (Strategic Customer Engagement)
Builds
Cloud infrastructure capacity solutions and strategic customer engagement outcomes
Domain
Cloud infrastructure and enterprise customer engagement
Required skills
Technical program management, cloud infrastructure expertise, data analysis, cross-functional leadership, strategic customer engagement, risk identification, stakeholder communication, capacity planning, product development knowledge, problem-solving
Preferred skills
Experience with large enterprise customers, navigating ambiguity, connecting technical requirements to business objectives, executive communication
Technologies
Cloud infrastructure tools, data analysis platforms
Responsibilities
Analyze customer demand and opportunity pipelines to identify capacity risks, Lead complex capacity-related customer opportunities coordinating across sales, engineering, and operations, Build trusted relationships with strategic customers and technical stakeholders, Translate customer insights into technical and operational priorities, Communicate progress, risks, and dependencies to senior stakeholders, Contribute to longer-term capacity planning and strategies
