Customer Success Account Manager
Core
Build and coach engagement strategies, lead customer relationship management, and drive operational health to achieve customer outcomes.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans and strategic program execution
Domain
IT Services / Customer Success
Required skills
Stakeholder engagement, Strategic planning, Data analysis, Resource orchestration, Value realization, Retention strategies, Growth strategies, Program management, Relationship management, Business outcome driving
Preferred skills
ITIL Foundation, Project Management (PMI), Change Management (Prosci)
Responsibilities
Develop and expand relationships with key business, technical, and executive stakeholders; Gather information on business and technology objectives; Define customer success plans; Prioritize engagements and orchestrate delivery resources; Identify, monitor, and mitigate blockers to consumption and adoption.
Seniority
Senior, hands-on IC