Service Engineering Manager
Core
Ensures Service Engineering teams are equipped to respond to incidents, drives operational excellence, and manages teams to implement reliable, scalable solutions across organizations.
Role type
Senior Service Engineering Manager (Operational Excellence & Team Leadership)
Builds
Scalable, proactive, and predictive monitoring solutions; crisis response processes; telemetry pipelines; cross-organizational service designs.
Domain
Cloud infrastructure, distributed systems, service operations, and incident management.
Required skills
Incident management, root cause analysis, team leadership, strategic planning, system architecture, automation, compliance management, stakeholder engagement, process optimization, technical coaching.
Preferred skills
Thought leadership, industry standard adoption, cross-functional collaboration, roadmap definition, skill gap analysis.
Technologies
Cloud platforms, distributed systems, telemetry pipelines, automation scripts, monitoring tools.
Responsibilities
Lead on-call rotations and incident response; drive operational excellence and crisis mitigation; manage teams of engineers; architect scalable service designs; optimize telemetry and alarming; ensure compliance with security and privacy standards; mentor engineers and foster technical expertise.
Seniority
Senior, hands-on IC with management responsibilities
