Customer Success Account Manager - German speaker
Core
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models to drive operational health and security.
Role type
Senior Account Manager (Strategy & Coaching)
Builds
Customer success plans, consumption programs, and stakeholder engagement strategies
Domain
Enterprise Software / Cloud Services / Security
Required skills
Strategic stakeholder management, Cross-functional leadership, Data analysis, Executive relationship building, Change management, Problem solving, Multi-initiative program management, Operational excellence, Trusted advisor capabilities, Account management
Preferred skills
Industry and technical expertise, ISV and cross-cloud knowledge, Consumption usage optimization
Technologies
Cloud platforms, ISV solutions, Cross-cloud technologies
Responsibilities
Map internal roles to customer priorities, Lead business value conversations at executive levels, Proactively identify and mitigate blockers, Mobilize resources to ensure delivery on Customer Success Plans, Lead strategic execution of program planning, Influence customer strategic decision making, Orchestrate delivery resources to facilitate value realization
Seniority
Senior, hands-on IC with coaching responsibilities
