Customer Success Account Manager
Core
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Role type
Customer Success Account Manager
Builds
Customer Success Plans and measurable customer outcomes
Domain
Customer Success / Solution Delivery
Deliverable
client delivery
Required skills
stakeholder management, risk identification, opportunity identification, adoption blocker resolution, goal monitoring, accountability driving, business expertise, industry expertise, technology expertise
Preferred skills
none stated
Technologies
none stated
Responsibilities
Develop and execute Customer Success Plans, monitor progress against goals, drive accountability for agreed-upon actions, identify customer risks and opportunities, proactively drive resolution plans, escalate complex issues
Seniority
Mid-Senior (4+ or 5+ years experience required)