Customer Success Acc Manager - Global accounts
Core
Develop team culture, share customer insights, and manage repeatable business delivery through coaching and stakeholder management.
Role type
Senior Customer Success Manager (Global Accounts)
Builds
Customer success plans and predictable business outcomes
Domain
Customer Success / Professional Services
Required skills
Customer success, solution delivery, practice management, customer-facing consulting, portfolio management, people management, project management
Preferred skills
PMI certification, Prosci certification
Responsibilities
Develop team culture, share customer insights, coach team on program planning, manage stakeholder expectations, prioritize engagements
Seniority
Senior, hands-on IC