Senior Customer Success Account Manager (Media and Communications)
Core
Lead executive-level business value discussions, orchestrate solution delivery, and drive customer growth strategies.
Role type
Senior Customer Success Account Manager
Builds
Customer Success Plans (CSPs) and strategic growth programs
Domain
Media and Communications
Deliverable
client delivery
Required skills
executive relationship management, solution delivery, change management, data analysis, problem solving, strategic program planning, business value articulation, cross-functional collaboration
Preferred skills
ITIL Foundation, Project Management (PMI), Change Management (Prosci)
Technologies
ITIL, PMI, Prosci
Responsibilities
Lead business value discussions at executive levels, develop and execute Customer Success Plans, proactively identify and resolve blockers to product adoption, partner with customers to understand business priorities, define and implement change management procedures, gather and analyze information to generate business solutions, interact with senior leaders to address concerns, act as a trusted advisor, advocate for the brand through clear narratives, and improve customer health outcomes.
Seniority
Senior, hands-on IC