Customer Success Account Manager
Core
Lead stakeholder alignment, own Customer Success Planning, and orchestrate cross-functional execution to drive cloud adoption and AI transformation for customers.
Role type
Senior Customer Success Account Manager
Builds
Customer success motions, cloud adoption, and AI transformation initiatives
Domain
Cloud services and AI transformation
Deliverable
client delivery
Required skills
stakeholder management, customer success planning, cross-functional execution, risk management, adoption strategy, governance, solution delivery, portfolio management
Preferred skills
ITIL Foundation, Project Management (PMI), Prosci
Responsibilities
Establish shared objectives and success measures with stakeholders, translate business priorities into success motions, manage customer risks and adoption challenges, guide stakeholders toward resolution
Seniority
Senior, hands-on IC
