Customer Success Account Manager
Core
Support customers across three core priorities: Customer Health, Cloud Acceleration, and AI Transformation by executing success plans and coordinating virtual teams.
Role type
Individual Contributor (IC1) Customer Success Account Manager
Builds
Customer success plans, delivery milestones, and account value realization
Domain
Enterprise Cloud & AI Transformation
Required skills
Customer success planning, virtual team orchestration, milestone tracking, account health management, scoping conversations, contract health management, resource booking, stakeholder communication
Preferred skills
Programme or project management experience, exposure to enterprise technology or cloud platforms, AI tool proficiency
Technologies
AI tools, MSX data platform
Responsibilities
Support execution and coordination of Customer Success Plans; track delivery progress and milestones across engagements; maintain visibility of upcoming deliveries and resourcing; build account understanding and prepare materials for health reviews; support preparation for internal and customer-facing meetings; develop capability to independently manage standard operational activities including resource requests and scoping calls.
Seniority
Junior, IC1 (entry-level with 2 years experience)
