Principal Support Partner Success Manager
Core
Drive partner support self-sufficiency by benchmarking maturity, co-authoring execution plans, and delivering technical enablement to reduce escalations to Microsoft.
Role type
Principal Support Partner Success Manager (delivery-oriented specialist)
Builds
Partner support self-sufficiency, case deflection, and operational IP for Cloud Solution Providers
Domain
Cloud services (Azure, Microsoft 365, identity/security) and partner ecosystem management
Required skills
Support capability benchmarking, joint execution planning, incident/escalation management, technical briefings, maturity assessments, partner relationship management
Preferred skills
CSP partner experience, root cause analysis, proactive services positioning, workshop delivery
Technologies
Azure, Microsoft 365, Identity and Security, ITIL
Responsibilities
Lead structured Support Capability Benchmark assessments; Co-author joint execution plans with Account Managers; Drive partner support self-sufficiency and reduce escalation rates; Deliver technical briefings and success programs; Track progress against execution plans; Orchestrate cross-functional account teams
Seniority
Principal, hands-on IC with strategic alignment
