Support Program Manager, Partnerships
Core
Lead support readiness and operational programs for OpenAI's cloud and strategic partnerships, defining scalable customer support experiences for complex technical products.
Role type
Senior Program Manager (Partnerships & Support Operations)
Builds
Scalable support workflows, launch plans, and operational models for cloud and strategic partner ecosystems.
Domain
Artificial Intelligence / Cloud Services / Enterprise Partnerships
Deliverable
product features
Required skills
Program management, support operations, partnership management, technical requirements translation, stakeholder alignment, risk identification, metrics definition, AI/automation utilization
Preferred skills
Cloud platform experience, cybersecurity background, life sciences experience
Responsibilities
Lead support readiness for new and existing cloud and strategic partnerships; Partner with Engineering, Product, and external partners to develop support models; Define partner-specific customer journeys and escalation paths; Identify operational risks and drive improvements; Establish success metrics and operating rhythms; Use AI and automation to improve support workflows.
Seniority
Senior, hands-on IC
