Cloud Service Specialist
Core
Front-line support specialist for cloud services (Google Workspace, Microsoft 365, Azure) helping small and midsize organizations adopt and get value from these platforms.
Role type
Service Team Specialist (IC)
Builds
Cloud service adoption and support for business, nonprofit, government, and K–12 customers
Domain
IT Services / Cloud Computing
Deliverable
client delivery
Required skills
customer service, CRM/service-tracking systems, Microsoft 365, Google Workspace, data entry, ticket tracking, user training
Preferred skills
HubSpot, Google certifications, Microsoft certifications, associate degree in business/technology/services, 1 year IT experience
Technologies
Azure, Google Cloud, Gemini AI, HubSpot, Microsoft 365, Office 365, DevOps
Responsibilities
Respond to customer service requests via phone, email, or ticket; assist IT administrators with co-managing customer IT services; track and process service requests; train users on product features and workflows; maintain customer relationship and contact databases; meet monthly performance metrics