Customer Success Account Manager, Microsoft Elevate
Core
Manage and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
Role type
Customer Success Account Manager
Builds
Customer engagement models, solution delivery, and operational health for key accounts
Domain
Information Technology / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
stakeholder management, data analysis, program planning, escalation management, retention strategy, resource orchestration, business value communication, cross-cloud solution alignment, ITIL service management
Preferred skills
executive relationship building, change management, industry awareness
Technologies
cross-cloud technology solutions, ITIL
Responsibilities
Map internal roles to customer priorities, identify blockers through data analysis, mobilize resources to address issues, track consumption milestones, develop customer account plans, deliver program reviews, manage escalations, align Customer Success Plans with account priorities
Seniority
Mid-level, hands-on IC
