Customer Success Account management
Core
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy; drives account team planning, business value conversations, and strategic roadmaps to maximize customer investments and operational health.
Role type
Senior IC Customer Success Account Management Lead
Builds
Customer Success Plans (CSPs), strategic roadmaps, and bookable programs of work for enterprise customers.
Domain
Information Technology / Cloud Services / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
stakeholder engagement strategy, account team leadership, business value articulation, strategic roadmap development, escalation management, consumption optimization, security and compliance mitigation, cross-cloud technology articulation, change management, resource orchestration
Preferred skills
industry trend analysis, executive-level influence, data analysis for blocker identification
Technologies
Cross-cloud technologies, ITIL, Project Management methodologies
Responsibilities
Create and influence healthy strategic relationships with key customer stakeholders and technical professionals; map internal roles to customer priorities to action needs; lead business value conversations at customer executive levels; drive account team planning and link CSPs with account plan priorities; orchestrate delivery resources to facilitate value realization; lead escalation management and communications for delivery programs; mobilize resources to address blockers to consumption; proactively drive business growth strategies.
Seniority
Senior, hands-on IC with coaching responsibilities
