Business Program Manager - Customer Lifecycle Operations
Core
Design, implement, and optimize global Customer Lifecycle Operations (CLO) programs, driving alignment across Sales, Finance, Engineering, and Operations to deliver measurable business outcomes.
Role type
Senior IC Business Program Manager (Customer Lifecycle Operations)
Builds
Global CLO programs, vendor ecosystems, and digitally enabled sales/operations models
Domain
Technology, Cloud, Digital Sales, Customer Lifecycle Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end program delivery, Rhythm of Business (ROB) management, KPI/SLA/OKR definition, global stakeholder alignment, change management, vendor performance management, AI/automation application, workflow optimization, cross-functional leadership
Preferred skills
MBA, AI/CI fluency, digital transformation expertise, advanced analytics
Technologies
AI tools, automation platforms, advanced analytics frameworks
Responsibilities
Own end-to-end program delivery including scope, timelines, governance, and risk management; Drive Rhythm of Business (ROB) to ensure alignment and accountability; Define and manage success criteria including KPIs, SLAs, and OKRs; Collaborate with global stakeholders (Sales, Finance, Engineering, Operations) to drive outcomes; Lead change management initiatives for new programs; Manage vendor performance, capacity, cost, and capability alignment; Establish vendor performance management processes including scorecards and audits; Apply AI and automation to streamline processes and improve efficiency.
Seniority
Senior, hands-on IC