Customer Success Account Manager
Core
Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, aligning Customer Success Plans with account priorities.
Role type
Customer Success Account Manager
Builds
Customer Success Plans, bookable programs of work, and customer-facing program reviews
Domain
Cloud & AI technology within Manufacturing, Travel & Transport, or Public Sector
Deliverable
client delivery
Required skills
Account management, customer success, enterprise sales, project/program management, customer-facing consulting, business value realization with technology, retention and churn analysis, proficiency in English and German (C1 or higher), Cloud & AI technology understanding
Preferred skills
Experience in Manufacturing, Travel & Transport, or Public Sector
Technologies
Cloud, AI
Responsibilities
Support foundational relationships with key customer stakeholders and technical professionals, align Customer Success Plans with account plan priorities, develop bookable programs of work, support delivery of program planning and customer-facing program reviews, prioritize engagements, engage with key technical stakeholders to address customer outcomes, identify retention and churn opportunities
Seniority
Mid-level, hands-on IC
