Technical Support Engineer - Azure Subscription Management Support
Core
Investigate and resolve customer technical issues regarding Azure subscription management and commerce platform operations.
Role type
Technical Support Engineer (Cloud/Commerce)
Builds
Resolved customer tickets and restored service functionality
Domain
Cloud computing (Azure, AWS) and Commerce/Billing systems
Deliverable
client delivery
Required skills
Troubleshooting, cross-team collaboration, logical and critical thinking, cloud vs. on-premise computing fundamentals, commerce platform concepts (Order to Cash, invoicing, billing), customer interaction
Preferred skills
Azure or AWS certification, experience with online services and credit card transaction systems
Responsibilities
Respond to and review resolution of customer technical issues, gather information to perform effective troubleshooting, communicate next steps and status, drive to resolution, collaborate within and across teams
Seniority
Mid-level (3+ years support or 5+ years IT experience)
