Customer Success Account Management
Core
Serve as the primary customer success leader for strategic customers, helping them turn Microsoft cloud and AI investments into measurable business outcomes.
Role type
Senior Customer Success Account Manager (CSAM)
Builds
Customer success programs, adoption strategies, and value realization plans for Microsoft cloud and AI investments.
Domain
Technology / Cloud Services / AI / Customer Success
Deliverable
client delivery
Required skills
Customer success leadership, stakeholder alignment, program management, risk management, cross-functional orchestration, business acumen, solution delivery, customer advocacy
Preferred skills
Industry-specific customer experience, Microsoft/AWS competitor experience, Azure/365 certification, ITIL Foundation, PMP/Project Management certification, Prosci certification
Technologies
Microsoft Cloud, Azure, 365, ITIL, PMP, Prosci
Responsibilities
Build trusted-advisor relationships with customer stakeholders and Microsoft teams. Lead stakeholder and priority alignment across customer organizations. Own Customer Success Planning and execution. Orchestrate cross-functional execution across Microsoft, partners, and customer teams. Proactively identify and manage customer risks and adoption challenges. Serve as a customer success leader to help customers realize durable business value.
Seniority
Senior, hands-on IC with strategic account ownership
