Principal Customer Success Account Manager
Core
Lead enterprise customer health, security, and AI adoption while driving Azure consumption growth and orchestrating cross-functional delivery.
Role type
Principal Customer Success Account Manager
Builds
High-quality, outcome-driven engagements and Customer Success Plans for enterprise clients
Domain
Cloud services (Azure), AI, and enterprise customer success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
C-level stakeholder engagement, strategic account management, Azure platform knowledge, AI/Copilot fluency, cross-functional orchestration, risk mitigation, consumption growth strategy
Preferred skills
ITIL Foundation certification, PMP certification, 10+ years in customer success/consulting (Master's) or 12+ years (Bachelor's)
Technologies
Azure, AI/Copilot solutions
Responsibilities
Proactively prevent risks and manage critical situations, drive Azure and AI consumption growth, orchestrate cross-functional teams to execute engagements, act as a strategic advisor on digital transformation and AI, balance customer success with consumption targets
Seniority
Principal, strategic advisor & complex account leadership