Customer Success Account Management
Core
Help customers turn Microsoft cloud and AI investments into measurable business outcomes by building trusted relationships and coordinating delivery.
Role type
Customer Success Account Manager (CSAM)
Builds
Customer success plans, adoption strategies, and value realization programs for Microsoft cloud and AI investments.
Domain
Cloud computing and Artificial Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship management, strategic planning, cross-functional coordination, risk identification, stakeholder alignment, business acumen, cloud adoption strategy, AI transformation guidance, program governance, issue escalation
Preferred skills
Industry-specific customer experience, Microsoft or competitor (AWS) platform expertise, ITIL Foundation certification, relevant technology certifications (Azure, 365)
Technologies
Azure, 365, ITIL
Responsibilities
Build and maintain trusted relationships with customer stakeholders and Microsoft teams. Lead stakeholder and priority alignment activities to connect business objectives to success strategies. Develop and execute Customer Success Plans, monitor progress, and drive accountability. Drive activities to strengthen customer health, accelerate cloud adoption, and advance AI transformation. Orchestrate Success Management Services delivery, including programs and governance reviews. Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans.
Seniority
Individual Contributor (IC), mid-level to senior
