Technical Support Engineer
Core
Troubleshoot and resolve complex technical issues for enterprise customers using Microsoft AI-powered tools and deep infrastructure knowledge.
Role type
Senior Technical Support Engineer (Infrastructure & Cloud)
Builds
Seamless support experience for Azure VMware Solution, Azure NetApp Files, Nutanix on Azure, and Oracle Database@Azure deployments.
Domain
Cloud infrastructure, virtualization, storage, and networking
Deliverable
client delivery
Required skills
Enterprise infrastructure troubleshooting, cloud architecture, virtualization, storage, networking, datacenter concepts, automation, diagnostic tool development
Preferred skills
VMware/Nutanix/Azure/NetApp/Oracle certifications, CCNP, enterprise networking deployment experience
Technologies
VMware Cloud Foundation, Azure VMware Solution, Azure NetApp Files, Nutanix, Oracle Database@Azure, cloud, virtualization, storage, networking
Responsibilities
Investigate and solve complex customer technical issues; lead readiness programs and mentor peers; collaborate with engineering to develop automation and diagnostic tools
Seniority
Mid-to-Senior, hands-on IC