Azure Advanced Cloud Engineer 2 - Customer Focused
Core
Resolve critical customer incidents and drive technical resolutions for enterprise-level applications and infrastructure with minimal oversight.
Role type
Senior IC Azure Advanced Cloud Engineer (Customer Support & Escalation)
Builds
Mitigation strategies and technical resolutions for mission-critical customer issues
Domain
Cloud Infrastructure (Azure) and Enterprise Technical Support
Deliverable
client delivery
Required skills
Azure IaaS (Compute, Storage, Networking, Kubernetes), Azure PaaS (App Services, Functions, Redis, Event Hub), Databases (Azure SQL, Cosmos DB, PostgreSQL, Data Bricks, Data Factory), Monitoring (Azure Monitor, Log Analytics, Grafana, Datadog, Confluent), Incident Management, Cross-functional Collaboration
Preferred skills
AI/ML platform experience, Mentoring, Product feedback loop management
Technologies
Azure, Kubernetes, Windows, Linux, Azure SQL DB, Cosmos DB, PostgreSQL, Azure Data Bricks, Azure Data Factory, Azure Monitor, Log Analytics, Grafana, Datadog, Confluent
Responsibilities
Track and resolve critical customer incidents with minimal oversight; Conduct impact analysis and serve as an escalation resource for complex technical issues; Partner with product and engineering teams to drive resolutions for recurring issues; Act as the voice of customers to channel feedback to product groups; Identify usage patterns and share best practices to help customers stay current.
Seniority
Senior, hands-on IC