Technical Support Engineer - Azure Developer Services
Core
Investigate and resolve complex customer technical issues for mission-critical enterprise cloud services, acting as an advisor and driving resolution of escalations.
Role type
Senior IC Technical Support Engineer (Azure)
Builds
Resolution of complex customer escalations and improved service supportability
Domain
Cloud infrastructure (Azure), distributed systems, microservices
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, Performance analysis, Debugging, Root cause investigation, Observability and monitoring, Programming/scripting (C#, .NET, Java, Python, PowerShell, Azure CLI), Cloud architecture understanding, Distributed systems knowledge, Microservices knowledge, Scalability and resiliency design, High availability design, Windows/Linux environment troubleshooting, Networking troubleshooting, Security and authentication troubleshooting, Infrastructure troubleshooting, AI-assisted troubleshooting, Automation solutions
Preferred skills
Experience with Azure Service Fabric, Experience with Azure Batch, Experience building communities and mentoring peers, Experience with readiness programs
Technologies
Azure Monitor, Application Insights, KQL, Azure CLI, Azure Service Fabric, Azure Batch, C#, .NET, Java, Python, PowerShell
Responsibilities
Own, investigate, and solve complex customer technical issues, Lead in building communities with peer delivery roles, Share knowledge through readiness programs, technical coaching and mentoring, Collaborate with Product Group, Engineering, Customer Success, and Support teams, Support Azure compute, storage, networking, identity, and application hosting platforms, Utilize logs, traces, dumps, telemetry, and diagnostic data for analysis
Seniority
Senior, hands-on IC