Technical Support Engineer - Azure Cloud
Core
Identify technical support pain points from customer interactions and provide feedback to internal teams to implement Azure Platform support capabilities.
Role type
Senior IC Technical Support Engineer (Azure Cloud)
Builds
Azure VMware Solutions, Azure NetApp Files, SAP/Oracle DB on Azure, Nutanix Cloud Clusters on Azure
Domain
Cloud computing, Virtualization, Database on Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Troubleshooting, Cross-team collaboration, Logical and Critical thinking, Cloud vs on premise computing fundamentals, Virtualization (vSphere, vCenter, ESXI, vSAN, HA, DRS, vMotion, FT, Memory management, storage), VMware HCX, VMware NSX, VMware VCF, Backup and DR services
Preferred skills
Hands-on experience with VMware by Broadcom technologies
Technologies
vSphere, vCenter, ESXI, vSAN, VMware HCX, VMware NSX, VMware VCF
Responsibilities
Determine technical support pain areas and provide feedback to Technical Advisors and Internal teams; Collaborate with Product Groups and Azure Supportability PMs to implement support asks; Work with Training PMs and Tech Leads to ensure support team readiness; Engage with technology-specific depth queues for customer incident resolution
Seniority
Mid-level, hands-on IC