Senior Azure Advanced Cloud Engineer
Core
Resolve critical customer incidents, conduct root cause analysis, and drive technical resolutions for enterprise-level Azure infrastructure and applications.
Role type
Senior IC Azure Advanced Cloud Engineer (Customer Solutions & Engineering)
Builds
Mitigation strategies, technical resolutions, and customer readiness content for mission-critical Azure environments
Domain
Cloud Infrastructure (Azure)
Required skills
Azure services (Compute, Storage, Networking, Kubernetes, SQL, Cosmos DB, Databricks, Data Factory, App Service, Functions, Redis), Root cause analysis, Incident management, Technical troubleshooting, Customer engagement, Cross-functional collaboration
Preferred skills
Mentoring, Content creation, Strategic customer partnership
Technologies
Azure, Kubernetes, SQL Database, Cosmos DB, Databricks, Azure Data Factory, App Service, Azure Functions, Redis Cache
Responsibilities
Troubleshoot and resolve complex customer incidents, conduct root cause analysis, develop training and readiness modules, act as escalation resource, synthesize customer feedback for product teams, drive improvements in customer health and turnover time
Seniority
Senior, hands-on IC