Customer Success Account Management
Core
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks for a shared portfolio of accounts under senior guidance.
Role type
Junior Customer Success Account Manager (CSAM)
Builds
Customer health summaries, adoption commitments, and readiness inputs for executive discussions.
Domain
B2B Enterprise Software / Cloud Platforms
Deliverable
product features
Required skills
Program management, customer-facing operations, technology delivery, analytics, pod/squad team structures, enterprise software exposure, cloud platforms, B2B customer success
Preferred skills
MBA in progress or completed
Technologies
Cloud platforms, AI tools
Responsibilities
Execute standardized executive partnership and solution health tasks, maintain running summaries of reactive health per account, surface repeat incident patterns, translate reactive trends into Customer Health Recommendation inputs, flag candidates for proactive Success Programs, coordinate with delivery partners and CSAs on adoption commitments, prepare adoption inputs for CSDRs and executive discussions, support readiness for AI-related Success Program intake, drive follow-up actions after reports and assessments, participate in CSP or CSDR activities