Principal Customer Success Account Manager
Core
Orchestrates delivery resources and leads strategic roadmaps to drive customer operational health, security, and value realization for enterprise IT transformation programs.
Role type
Principal Customer Success Account Manager
Builds
Strategic account plans, delivery programs, and consumption optimization initiatives for enterprise customers.
Domain
Information Technology / Enterprise Customer Success
Required skills
Strategic stakeholder management, program orchestration, business value communication, security and resiliency planning, consumption optimization, escalation management, change advocacy, resource mobilization, data analysis for blocker mitigation.
Preferred skills
ITIL Foundation, Project Management (PMI), Change Management (Prosci), partnership leadership.
Technologies
Customer Success Plans (CSPs), ITIL, Project Management methodologies.
Responsibilities
Lead business value conversations at customer executive levels; orchestrate delivery resources to facilitate value realization; drive account team planning and link Customer Success Plans with account priorities; lead escalation management and communications for delivery programs; challenge customer thinking to drive transformation towards modern digital approaches; identify and mitigate blockers to consumption through data analysis; proactively drive business growth strategies.
Seniority
Principal, strategy & mentorship
